Shipping and Returns Policy

Send:

All orders from the Netherlands and Belgium placed on a working day before 8 p.m. will be delivered the next day, depending on PostNL.
Orders placed on Saturday and Sunday will be delivered on Tuesday.
Orders outside the Netherlands and Belgium will be delivered within 5 business days. During promotional periods, shipping and return costs are not refunded.

Return Policy

You have the right to return your order within 14 days after delivery.
For hygiene and health reasons, opened or used cosmetic products cannot be returned or refunded. Only unused and unopened products in their original packaging are eligible.
Return costs are the responsibility of the customer, unless there is a mistake on our part (wrong product or damage during transport).
Free gifts and promotional items are non-refundable.
During promotional periods, shipping and return costs will not be refunded.

Procedure

Please contact us within 14 days via info@muski.nl to submit a return request.
You will receive return instructions within 24 hours.
After receipt and approval of the return, the refund will be processed within 7–10 business days.

If you have received a promotional gift, please include it with your return shipment.

Once we receive your return, your account will be credited. An email will be sent to confirm receipt of your package and the progress of your refund.

If you have any questions about returns, please contact customer service by clicking here .